SOBARASUA NYINGIBO GODWILL

Emerging Client Relations & Engagement Specialist

Lagos, NG.

About

Highly motivated International Relations graduate with a proven ability to foster strong client relationships and drive positive engagement. Leverages robust communication, analytical, and problem-solving skills to facilitate timely payments, manage accurate records, and contribute to revenue generation. Eager to apply an adaptable nature and cross-cultural understanding to dynamic client-facing roles.

Work

Sycamore Consulting Limited

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Client Relation Officer

Lagos, Lagos State, Nigeria

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Summary

Managed client communications and payment processes, contributing to state revenue generation and fostering positive client relationships.

Highlights

Proactively engaged a diverse portfolio of clients to ensure timely ground rent payments, successfully resolving inquiries and facilitating compliance.

Contributed to significant state revenue generation by streamlining payment collection processes and achieving high rates of on-time payments.

Maintained and updated comprehensive records of client interactions and payment statuses, enhancing data accuracy and operational efficiency.

Delivered clear and concise information and guidance on payment procedures, improving client understanding and reducing processing errors.

Volunteer

Volunteer, Sales & Customer Engagement Team

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Ake Arts & Book Festival

Supported high-volume sales and customer engagement operations at a major international cultural festival, ensuring smooth transactions and positive attendee experiences.

Highlights

Supported high-volume on-site sales operations at an international cultural event, facilitating efficient product display, accurate pricing, and seamless transactions for thousands of attendees.

Engaged hundreds of festival attendees daily, providing comprehensive information on books, authors, and event offerings, significantly enhancing customer experience.

Managed inventory tracking and timely restocking, ensuring continuous availability of materials and directly supporting daily sales targets.

Collaborated effectively with a 5+ member team to manage high visitor flow and consistently meet or exceed daily sales objectives.

Assisted in accurate sales reporting and end-of-day reconciliation, contributing to precise financial tracking and operational accountability.

Volunteer

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Colourdrops (Non-Profit Community)

Supported environmental sustainability initiatives, transforming waste into art and promoting community engagement in waste reduction efforts.

Highlights

Actively participated in waste management and recycling initiatives, contributing to sustainable practices within the community.

Collaborated on projects to transform waste products into artistic creations, raising awareness about environmental responsibility.

Contributed to community-wide efforts in waste reduction and art creation, fostering positive environmental change and engagement.

Member

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CAMPeign (Non-Profit Community)

Actively contributed to community initiatives and promoted organizational goals through collaborative online engagement.

Highlights

Engaged in online community activities and discussions, contributing to a vibrant and collaborative environment for mission-driven initiatives.

Actively promoted the community's mission and goals, expanding awareness and fostering broader participation among members.

Collaborated effectively with team members on various online projects, successfully driving initiatives from conception to completion.

Education

Lighthouse International School

N/A, N/A, N/A
Senior School Certificate General Studies

Caleb University

Lagos, Lagos State, Nigeria
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Masters International Relations

University of Nigeria

Nsukka, Enugu State, Nigeria
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Bachelor of Arts History and International Studies

Skills

Client Relations & Sales

Customer Service, Client Engagement, Relationship Management, Sales Support, Payment Facilitation, Negotiation.

Communication & Collaboration

Effective Communication, Teamwork, Stakeholder Management, Cross-functional Collaboration, Public Engagement.

Data & Operations Management

Attention to Detail, Record Keeping, Inventory Management, Sales Reporting, Data Reconciliation, Process Improvement.

Problem Solving & Analysis

Critical Thinking, Issue Resolution, Analytical Skills, Strategic Prioritization.

Software Proficiency

Microsoft Office Suite, Microsoft Word, Microsoft Excel, Microsoft PowerPoint.

Professional Attributes

Adaptability, Time Management, Initiative, Proactive Engagement, Organizational Skills.